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Acceptance of terms

By accessing and using this Website the User accepts and agrees to be bound by the terms and conditions. User should check for current terms and conditions as these can be updated and changed from time to time.

Terms of service

  • Movie tickets purchased via this Website are non-refundable and are not available for exchange or cancellation.
  • Show timings are subject to change.
  • Online bookings on our site is carried out over a secure payment gateway.
  • A convenience fee per ticket is levied on all tickets booked online.
  • To avoid unoverseen delays, please collect your tickets half an hour before show time.
  • Outside food will not be encouraged inside the complex.
  • Smoking, drinking alcohol and chewing of pan is strictly prohibited. Intoxicated persons (as determined by our staff) will not be admitted.
  • The management will not be responsible for the loss or damage of any personal property.
  • Children aged 3 years and above require a ticket to enter.
  • Ticket holders are required to abide by the policies laid down by Dreamax Cinemas management.
  • 3D glass usage fee is non-refundable.

Security

You are responsible for maintaining the confidentiality of your password and account are fully responsible for all activities that occur under your password or account. Dreamax Cinemas will not be liable for any loss or damage arising from any misuse of your password by any person due to any reason whatsoever. Understand and acknowledge that Dreamax Cinemas cannot and will not be liable for any loss or damage arising from your failure to comply with these requirements.

Confirmation of Transaction

You will receive an email/SMS confirmation on your registered email ID/phone number or the email ID/phone number used for booking ticket on the Site. If you do not receive a confirmation email/SMS after submitting payment information, or if you experience a service interruption or receive an error message after submitting payment information, it is your responsibility to confirm the same by looking on whether your booking has been successfully placed. Dreamax Cinemas will not be responsible for losses (monetary or otherwise) if you assume that a booking was placed or not placed because you failed to receive confirmation. If User reports such issues then necessary actions regarding refund would be taken care of by Dreamax Cinemas.

Return Policy

Dreamax Cinemas will do everything possible to ensure the show and operating times of the cinema are true to the advertisements. However due to circumstances beyond Dreamax Cinemas control there may be times that a film has to be cancelled or shown at a different time. In this instance the user may be given a refund of the ticket only. The mode of refund shall be at the sole discretion of Dreamax Cinemas. If any show is cancelled or cancellation is done from the management of Dreamax Cinemas then the formalities for the same will be taken into consideration. The user agrees not to bring in any action against Dreamax Cinemas in such instance.